CATEGORIES

CUSTOMER LOGIN

OUR PROMISE TO YOU

Future Fishing promises to treat all its customers fairly, as we would like to be treated ourselves. If you have any query at all about any aspect of our service, please don't hesitate to contact us at jan@futurefishing.co.uk

Here you can read about our services, complaints procedures, terms and conditions for our bargains and offers and our customer privacy statement.

Our aim is to run a friendly, efficient business, with good stock levels and all items in stock being sent out by return of post. Items which are temporarily out of stock will be held on back order and sent to you as soon as they come back into stock. Most items are sent by Royal Mail with large and/or heavy items sent via courier guaranteed delivery service. We endeavour to charge delivery fees at cost to all our customers.

Our normal office hours when customer service staff are available are 9am to 5pm, Monday to Friday. We are always very happy to answer your queries about any of the items in our shop or on the web site including availability of any products not listed - please feel free to telephone (01636 612654) or email us atjan@futurefishing.co.uk

COMPLAINTS.

In the unlikely event that you should have a complaint about any aspect of our service, please contact us immediately through this link: jan@futurefishing.co.uk putting "Complaint" in the subject line.

All complaints will be acknowledged - and usually dealt with and resolved - within five UK working days - often within 48 hours. We take all complaints seriously. All complaints will be recorded and are used as a source of information to help us continue to improve our service levels.


OUR RETURNS POLICY AND PROCEDURES.

You can return any item within seven days of receipt for any reason whatever for replacement, exchange, or refund. Enclose a note with your name, address and instructions. Please return items carefully wrapped and complete with packaging, and ensure that you obtain a proof of postage for your own security. The customer is responsible for paying the cost of returning unwanted goods, unless the goods are faulty, in which case, contact us by phone or fax for our return instructions.

If you have any queries about returns, please contact us on jan@futurefishing.co.uk putting “Returns” in the subject line.  Or via telephone on 01636 612654.  Or via post to:-

Future Fishing

Willow Farm

Hawton

Newark

Notts

NG24 3RR

BARGAINS AND SPECIAL OFFERS.

All bargains and special offers offered for sale on this site are covered by the same guarantees as full price goods. These items are offered subject to being unsold, and offers are not usually repeatable.
Bargains and special offers are usually discontinued or overstocked items which have formed part of our normal stock and have been sold at full price for at least 28 days either in our shop or on our web site.

We occasionally make special purchases which are offered at discount prices, and these may not have been have previously been offered on our site or in our shop at full price. In these cases, full prices shown are an indication of value and of the price goods will revert to once the offer period is over.

Special offer and bargain prices advertised exclusively on this website are only available to customers ordering via the order form on this website. These prices do not apply to orders placed by e-mail, phone, fax, in writing, or by any other means.

All items are offered subject to availability. Our automated acknowledgment of your order does not imply acceptance of your order nor form a contract.

The terms of our contract do not affect your statutory rights.

CUSTOMER PRIVACY STATEMENT.

Our policy at Future Fishing is to respect the privacy of our customers at all times. We are registered under the UK Data Protection Act and comply with the terms. Information is collected lawfully and in accordance with the Data Protection Act 1998.

If you place an order with us or ask to be placed on our e-mailing list, we will place you on our mailing or e-mailing list and may from time to time send you catalogues or other information which we feel would be of interest to you. If you do not want to receive such information, please contact us: jan@futurefishing.co.ukputting “Unsubscribe” in the subject line.

Your address, e-mail address, telephone number and other details will not be made available by us for use by any third party. We will only use this information ourselves to contact you on matters relating to your orders, or if we have future offers which may be of interest to you.
We take our responsibility for the security of your details seriously.

The person responsible for security and privacy issues is the Site Administrator, who can be contacted onjan@futurefishing.co.uk
If at any time you wish to have your details removed from our database, we are happy to do so - please contact us: jan@futurefisihing.co.uk

All prices include VAT at 20% except for books which do not carry VAT.

Items which are temporarily out of stock will be held on back order and sent to you as soon as they come back into stock. We will not make a second delivery charge on outstanding goods. 


The price you see is the price you pay, including VAT at 20%. All prices are in £ sterling.

Your credit card company will bill you in your own currency. Your credit card company can advise you of the current rate of exchange. Unfortunately, we are not able to advise you on rates of exchange.

You can pay by VISA or Mastercard.

A carriage charge applies to all orders for small items regardless of total value. International orders will usually be sent by insured air mail which takes around 7 - 10 days to arrive, and is very reliable.

Larger and heavier items, in particular rods, can be expensive to send. Most rods are too long to go by normal postal services, and will be sent by carrier.  Usually, it isn't economic for us to ship large or very heavy items internationally - the shipping costs are just too high - but we are happy to do so if you'd like us to, please just enquire to jan@futurefishing.co.uk

We usually despatch within 24 hours of receiving your order.

Please contact us on: jan@futurefishing.co.uk

Future Fishing

The Old Milking Parlour

Willow Farm

Hawton

Newark

Notts

NG24 3RR

UK

Tel: +44 (0) 1636 612654